Last Updated: January 23, 2026
This Service Level Agreement (“Agreement” or “SLA”) outlines the terms, service standards, responsibilities, and expectations between LocalSEOZilla.com (“we,” “our,” “us”) and the client (“you,” “your”).
By purchasing or using our services, you agree to the terms described in this SLA.
Scope of Services
LocalSEOZilla.com provides Local SEO services including but not limited to:
- Local SEO Optimization
- Business Listing Setup & Management
- Keyword Research & Mapping
- On-Page SEO Improvements
- Reputation Management
- Analytics & Performance Reporting
- Ongoing Local SEO enhancements
Specific deliverables depend on the selected plan.
Service Engagement Duration
SEO is a long-term process. Therefore:
- Minimum engagement period: 3 months
- Recommended engagement period: 6 months or more
- Early termination does not qualify for refunds or credits
Services are delivered continuously throughout the active subscription period.
Onboarding & Service Activation
- Service activation begins within 24–72 business hours after payment
- Onboarding requires:
- Business details
- Website access (if applicable)
- Listing credentials
- Delays in onboarding due to client-side issues may affect timelines
Performance Expectations
LocalSEOZilla.com commits to:
- Using ethical, white-hat SEO practices
- Implementing proven Local SEO strategies
- Working toward improved local visibility and rankings
However, clients acknowledge that:
- SEO results are not guaranteed
- Rankings, traffic, and leads depend on multiple external factors
- Search engines control indexing and ranking outcomes
Communication & Support Levels
We provide the following support channels:
- 📧 Email support
- 💬 Live chat support
- 📊 Periodic performance reports
Response times may vary depending on request volume and plan level. Priority support may be available on select plans.
Reporting & Updates
- Performance reports are shared as per the selected plan
- Reports may include:
- Keyword performance
- Listing status
- Traffic insights
- Optimization updates
Reporting frequency is not daily unless explicitly stated in the plan.
Revisions Policy
- Unlimited revisions are provided within the scope of the purchased plan
- Requests outside the agreed scope may require additional charges
- Revisions do not include new services not listed in the plan
Client Responsibilities
To maintain service quality, clients must:
- Provide accurate and complete information
- Grant necessary access on time
- Respond promptly to requests
- Avoid conflicting SEO activities without disclosure
Failure to meet responsibilities may affect performance outcomes.
Third-Party Dependencies
Our services may rely on third-party platforms such as:
- Google Business Profile
- Online directories
- Analytics tools
We are not responsible for delays, changes, penalties, or limitations caused by third-party services.
Service Limitations
LocalSEOZilla.com does not provide:
- Guaranteed rankings or results
- Immediate SEO outcomes
- Legal, financial, or business guarantees
SEO timelines and success vary by industry and competition.
Payment & Billing Terms
- All payments are made in advance
- Services renew automatically unless canceled before the next billing cycle
- No refunds are provided due to the digital nature of services
Termination of Agreement
We reserve the right to suspend or terminate services if:
- Terms of this SLA are violated
- Payment obligations are not met
- Fraud, abuse, or misuse is detected
Clients may cancel future billing before the next cycle.
Confidentiality
All client data and access credentials are handled confidentially and used solely for service delivery.
Modifications to SLA
LocalSEOZilla.com may update this SLA at any time. Continued use of services indicates acceptance of updated terms.
Governing Law
This Agreement shall be governed by applicable laws, without regard to conflict of law principles.
Contact Information
For questions regarding this Service Level Agreement, contact us:
📧 General Inquiries: contact@localseozilla.com
📧 Support: support@localseozilla.com
📧 Order Related Queries: order@localseozilla.com
💬 Live Chat Support: Available on our website